MHA ranks amongst 10 top Ministries in Grievance Redressal Assessment Index

Home Ministry has said it is committed to ensure timely redressal of public grievances on Centralized Public Grievance Redressal and Monitoring System, CPGRAMS.

Ministry said in a statement that it has consistently ranked amongst top 10 Ministries during 2023-24 in Grievance redressal Assessment Index, GRAI performing well in all 15 indicators of GRAI.

During 2023-24, the Ministry has performed exceptionally well by redressing 48 thousand 837 public grievances cases with average redressal time of 8 days against standard of 30 days. Only 10 percent of grievances resulted in appeals which is one of the lowest among Ministries. Citizen satisfaction also stands at 40 percent.